Effective Date: March 2, 2026
Cool Pools, Inc. (“Cool Pools,” “Company,” “we,” “our,” or “us”) values the privacy of individuals who visit our website or interact with our services. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, or request swimming pool repair, maintenance, or related services.
By accessing or using this website, submitting information through forms, contacting our business, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described within it.
1. Information We Collect
We may collect several types of information in order to operate our website, communicate with customers, and provide pool repair and maintenance services.
Information You Voluntarily Provide
When you interact with our website or communicate with our company, you may voluntarily provide personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Service address or property location
- Information about your swimming pool or equipment
- Details regarding service requests or scheduling needs
- Any other information submitted through contact forms, emails, phone calls, or appointment requests
This information is typically collected when you request service, submit a contact form, send an email, call our office, or otherwise communicate with our business.
Information Automatically Collected
When you visit our website, certain technical information may automatically be collected by our servers or by third-party analytics tools. This information may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Date and time of website visits
- Pages visited on our website
- Referring websites or search engines
- General geographic location based on IP address
This information helps us understand how visitors interact with our website so that we can improve performance, functionality, and usability.
2. How We Use Your Information
The information we collect may be used for a variety of legitimate business purposes, including:
- Responding to customer inquiries or service requests
- Scheduling service appointments or inspections
- Providing estimates or quotes
- Communicating about appointments, service updates, or follow-up needs
- Improving our website, services, and customer experience
- Maintaining business records and internal documentation
- Monitoring website performance and usage trends
- Detecting or preventing fraudulent or malicious activity
- Complying with applicable laws or legal obligations
We only use personal information for legitimate operational purposes related to running our business and providing services to customers.
3. Cookies and Website Tracking Technologies
Our website may use cookies, analytics services, and other tracking technologies to better understand how visitors interact with the site.
Cookies are small data files stored on your device that allow websites to recognize returning visitors and collect certain usage data. These technologies help us analyze traffic patterns, measure website performance, and improve the overall browsing experience.
Cookies and analytics tools may collect information such as:
- Pages viewed
- Length of time spent on pages
- Navigation paths within the website
- Device information
- General geographic location
You may choose to disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionality.
4. Disclosure of Information to Third Parties
Cool Pools, Inc. does not sell, rent, or trade personal information to third parties for marketing or commercial purposes.
However, we may share limited information with trusted third-party service providers who assist us in operating our business. These providers may include:
- Website hosting providers
- Website analytics providers
- Customer communication platforms
- Scheduling or customer management systems
- Email or messaging services
These third parties may only access information necessary to perform their services and are required to maintain the confidentiality and security of such information.
We may also disclose personal information if required to do so by law, subpoena, court order, or other legal process, or if disclosure is necessary to protect the rights, safety, or property of our company, customers, or the public.
5. Data Security
Cool Pools, Inc. takes reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, misuse, alteration, or disclosure.
Security measures may include secure website hosting, restricted access to information, and internal policies designed to safeguard customer data.
Despite our efforts, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include retaining information in order to:
- Provide requested services
- Maintain customer service records
- Resolve disputes
- Enforce agreements
- Comply with legal or regulatory requirements
7. Third-Party Websites
Our website may contain links to third-party websites or external resources. These websites operate independently and may have their own privacy policies.
Cool Pools, Inc. is not responsible for the privacy practices, content, or security of external websites. Visitors are encouraged to review the privacy policies of any website they visit.
8. Your Privacy Rights
Individuals may have the right to request access to, correction of, or deletion of personal information collected by our company, subject to applicable legal limitations.
Requests may include:
- Requesting access to personal information we maintain
- Requesting correction of inaccurate or outdated information
- Requesting deletion of personal information where legally permitted
- Asking questions about how personal information is used
Requests can be submitted using the contact information listed at the end of this policy.
9. California Privacy Rights (CCPA)
If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
These rights may include:
Right to Know
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete
You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
Right to Correct
You may request correction of inaccurate personal information maintained by our company.
Right to Opt-Out of Sale
Cool Pools, Inc. does not sell personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
California residents may submit privacy requests using the contact information listed below.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete the information.
11. Changes to This Privacy Policy
Cool Pools, Inc. may update or modify this Privacy Policy from time to time. Updates may occur due to changes in legal requirements, technology, or business operations.
When changes are made, the revised policy will be posted on this page and the effective date will be updated.
12. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Cool Pools, Inc.
4865 Pacific St
Rocklin, CA 95677
Phone: (916) 781-7665
Email: admin@coolpools.org