Effective Date: March 2, 2026
These Terms of Service (“Terms”) govern your access to and use of the website operated by Cool Pools, Inc. (“Cool Pools,” “Company,” “we,” “our,” or “us”) and any services, communications, or interactions related to our swimming pool repair, inspection, cleaning, or maintenance services.
By accessing this website, submitting information through the website, requesting services, or otherwise interacting with Cool Pools, Inc., you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should discontinue use of the website and services.
1. Website Use
This website is provided for informational purposes and to allow customers to request swimming pool services. You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems or data
- Introduce malicious software or harmful code
- Attempt to disrupt or damage website functionality
- Use automated systems to scrape or extract website content
We reserve the right to restrict or terminate website access if misuse is suspected.
2. Service Requests and Scheduling
Submitting a service request through the website or contacting Cool Pools, Inc. does not guarantee that services will be scheduled or performed. All services are subject to technician availability, service area limitations, and confirmation by our company.
Appointments may be scheduled through phone, email, or website contact forms. Scheduled appointments may require confirmation and may be rescheduled due to weather conditions, technician availability, equipment availability, or unforeseen circumstances.
Cool Pools, Inc. reserves the right to decline service requests at our discretion.
3. Estimates and Pricing
Any pricing information provided through the website, over the phone, or via email is considered an estimate unless otherwise specified in writing.
Actual service costs may vary depending on factors including, but not limited to:
- Condition of the pool or equipment
- Required replacement parts
- Additional labor required
- Accessibility of equipment
- Unforeseen complications discovered during service
Customers will typically be notified before significant additional work is performed when reasonably possible.
4. Payment Terms
Payment for services is due according to the terms provided on the invoice or service agreement. Cool Pools, Inc. reserves the right to require payment upon completion of service unless other arrangements have been agreed upon.
Failure to make payment within the stated timeframe may result in service suspension or additional collection efforts as permitted by law.
5. Access to Property
Customers are responsible for providing safe and reasonable access to pool equipment, pool areas, and related service locations.
Cool Pools, Inc. shall not be responsible for delays or inability to perform services if technicians cannot safely access the service location.
Customers are responsible for securing pets and maintaining a safe work environment for technicians.
6. Service Limitations
Pool systems contain complex equipment and plumbing systems that may deteriorate over time. While Cool Pools, Inc. strives to diagnose and repair issues effectively, we cannot guarantee that all underlying conditions or future equipment failures can be predicted or prevented.
Repairs may involve replacing components or restoring system functionality; however, older equipment or previously damaged systems may require additional repairs or full replacement.
Cool Pools, Inc. does not guarantee uninterrupted operation of pool equipment following repair due to factors outside of our control, including equipment age, manufacturer defects, environmental conditions, or previous improper installations.
7. Website Content Disclaimer
The content on this website is provided for general informational purposes only. While we make reasonable efforts to keep information accurate and up to date, Cool Pools, Inc. makes no warranties or representations regarding the accuracy, completeness, or reliability of website content.
Information provided on the website should not be interpreted as professional engineering, structural, or safety advice.
8. Intellectual Property
All website content including text, logos, graphics, design elements, and layout are the property of Cool Pools, Inc. or its content providers and are protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, or distributed without prior written permission from Cool Pools, Inc., except for personal, non-commercial use.
9. Limitation of Liability
To the fullest extent permitted by law, Cool Pools, Inc. shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to the use of this website or services performed.
This includes, but is not limited to:
- Equipment failure
- Water damage
- Loss of pool use
- Property damage related to existing conditions
- Costs associated with delayed service
Our liability, if any, shall be limited to the amount paid for the specific service giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Cool Pools, Inc., its employees, contractors, and representatives from any claims, damages, liabilities, or expenses arising out of your use of the website, violation of these Terms, or misuse of services.
11. Third-Party Links
The website may contain links to external websites operated by third parties. Cool Pools, Inc. is not responsible for the content, policies, or practices of third-party websites.
Accessing third-party websites is done at your own risk.
12. Service Area
Services are offered only within designated service areas. Availability may vary depending on location, technician availability, and scheduling limitations.
Submitting a request does not guarantee that service is available in your area.
13. Modifications to These Terms
Cool Pools, Inc. reserves the right to update or modify these Terms of Service at any time. Updates may occur due to changes in laws, services offered, or business practices.
Updated terms will be posted on this page with a revised effective date.
Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California.
Any disputes arising from these Terms or the use of services shall be handled within the appropriate courts located in the State of California.
15. Contact Information
If you have questions about these Terms of Service, please contact:
Cool Pools, Inc.
4865 Pacific St
Rocklin, CA 95677
Phone: (916) 781-7665
Email: admin@coolpools.org